Terms and Conditions
Terms and conditions of participation with Al-Makeen Al-Amin Foundation for organizing tourist trips
It is a Saudi institution registered in the Ministry of Commerce, Commercial Registration No. (4031221987).
It is approved by the Ministry of Tourism with license number (73104216).
the introduction
These terms and conditions, including the terms and conditions of any use of the electronic platform of Al-Makin Al-Amin Establishment for Organizing Trips, determine. Your use of the platform is considered a complete acceptance of all of these terms and conditions. If you do not agree to them or any part of them, you must refrain from using the platform.
Platform
Al-Makeen Al-Amin platform is an electronic platform owned by Al-Makeen Al-Amin Foundation. The platform aims to provide services for organizing internal and external tourist trips through many diverse packages by providing the best level of organization and applying the highest safety standards.
Platform edges
Institution: means the Al-Makin Al-Amin Foundation, which is the owner of the platform
Customer: Every natural or legal person in his capacity as the service requesting user who has applied for one of the platform’s services.
Authorized Person: Every legal person authorized by the customer to use the platform.
Register on the platform
To benefit from Al Makin Al Amin services, you must register on the platform via email or mobile number.
Among the data required when registering: (first name – ID number – date of birth – proof of payment – emergency number).
After completing the requirements for the registration process on the platform and attaching the required documents, and once the client and/or the delegate obtains the user name and password, each of them becomes responsible for maintaining the confidentiality of this data and not sharing it with others.
The use of services by the client/authorizer through the platform is required to be lawful and for legitimate purposes only in accordance with the terms and conditions of the platform published on the website.
When you book or participate in a trip or any product or service related to Al-Makin Al-Amin Tour Organization, this means that you agree to these terms and conditions (“Terms”).
Before booking, you must acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. When making a booking on behalf of other people, you must acknowledge that you have the authority to agree to the terms and then agree to them on behalf of the person you represent.
The reservation is confirmed and the reservation contract is created when the tour operator issues a written confirmation statement after receiving the required amounts. Therefore, please ensure that your confirmation is accurate and report any errors, inaccuracies or incorrect data to the tour operator or the person responsible as soon as possible. Please make sure that the names are correct and identical to those registered in the passport.
Use of the platform
In order to use this platform, you must be 18 years or older.
And that you have full legal and legitimate capacity to enter into this agreement and use this platform in accordance with the terms and conditions contained in this list, and agree to be responsible for all your actions from a legal standpoint and responsible for the financial obligations that result from your use of this platform (as well as the use of your account by others without inventory, including minors living with you)
Before using any of the services available on the platform, the client / delegate is obligated to review and abide by all the terms and conditions published on the organization’s website, as these terms, conditions, policies, and the registration form on the platform are considered an integral part of these terms and conditions and complementary to them.
The customer is obligated to notify the institution directly of any illegal use of the platform by the commissioner or others, including but not limited to cases of doubt and doubt in the event that the account is hacked and used without permission or prior approval.
The customer is obligated to inform the institution immediately when any change is made to the data previously provided when requesting registration on the platform, as the institution will not bear any damages resulting from the customer’s delay in reporting that change or any illegal operations for not reporting.
The customer is committed to the institution’s right, whenever necessary, to delete, suspend, stop, modify, not register, or not activate any request on the platform without any responsibility on the part of the institution, provided that this does not affect any existing orders that have paid fees.
The customer is committed to the fact that requesting any of the services through the platform does not mean acceptance, pledge or commitment of the institution to provide the service.
The customer is committed to the fact that any links, references, or advertisements to any other links or websites do not mean or represent any type of approval or endorsement by the organization on their contents, and in this regard, the customer is not responsible for the opinions, ideas, viewpoints, statements, and information presented therein.
Special needs
Your special needs must be disclosed to the tour operator during booking. The trip organizer will do its best to provide these special needs and requirements, but it is not always possible to obtain these requirements due to the different nature of the different travel destinations. It is also possible to not be able to provide some activities. Furthermore, you must inform the tour operator of your eating plan when booking, however, the tour operator does not guarantee that what you need will be provided. In addition, these special requirements do not represent part of these terms and the contract between you and the trip organizer, and the trip organizer will not be responsible for not providing these special requirements or requests.
Age requirements
Persons under 18 years of age on the date of booking are considered minors. These minors must be accompanied by an adult or adult. One adult can accompany up to two people. The age of the minor must be disclosed when booking the trip, unless otherwise requested by the trip organizer.
All bookings involving minors must be reviewed by the tour operator and approved by requesting the approval of the parent, guardian, or other responsible person under applicable law. In order for a minor to be permitted to travel, the guardian is responsible for providing all approvals, documentation, and ensuring that they Those who are their guardians have all the legal requirements required for travel. The Tour Operator will not be held liable for any fees, damages, or losses incurred as a result of the inability to provide all required approvals and declarations.
Each guardian is responsible for the conduct of minors, supervising and monitoring them, and agreeing to all terms and conditions on behalf of minors during the booking process. The Tour Operator will not provide any care to minors and will not be responsible for their supervision and accompaniment.
Mandatory insurance requirements
You must have travel insurance with medical, educational, and repatriation coverage of at least US$200,000. This insurance must cover personal injuries or emergency medical expenses from the first day of each trip. A representative of the trip organizer will ensure that you have sufficient insurance. It is also recommended that you consider increasing your insurance to cover cancellation, or other expenses resulting from loss, damage, or injury during the trip. You must acknowledge that insurance coverage is not included in the trip costs and that you must bring the additional costs with you at your own expense. It is your responsibility to provide your guarantor with the type of travel, travel destination, and activities included in your reservation so that the necessary coverage is provided.
Prices, additional expenses, and taxes
The price of the tour, services or products published by the tour operator may be changed at any time, before or after the reservation is confirmed, within 30 days before departure. After confirmation and issuance of the invoice by the trip organizer, the trip organizer has the right to impose additional costs on the reserved products and services for any reason resulting from increases in transportation prices, fuel costs, currency differences and exchange changes, taxes, and fees that are paid for some services such as loading and unloading. In addition to the increase in taxes by the government, which leads to an increase in the prices of services and products. After confirming that there will be an increase in the prices of services or products, the tour operator will send you a notification as soon as possible.
Airline ticket price
The trip price does not include international or other air tickets, unless this is mentioned in the trip description. The trip organizer will offer the best prices available at the time of the trip. Price quotations are considered approximate and non-conclusive offers which do not have to be adhered to by the tour operator or the air transport official.
Air transportation is not subject to the terms and conditions of the tour operator but is governed solely by the person in charge of the air transportation, which includes the purchase and use of the flight ticket. Therefore, you must ask the air transport official to provide you with a copy of the terms and conditions applicable to him, regarding the required information, cancellations, etc. The tour operator is not responsible for changes to the flight program or schedule and does not provide you with any information or notice regarding the flight regarding the ticket, flight status, delays or postponements.
Flexibility and unused services
You must acknowledge that the nature of adventure travel requires flexibility and you must acknowledge that the tour operator will provide suitable alternatives for products, services, and itineraries. Some modifications may be made to the route, schedules, accommodations, activities, and method of transportation without notice, as a result of unforeseen circumstances and necessary events beyond the control of the tour operator (such as, but not limited to, force majeure, illness, mechanical breakdowns, flight cancellations, events political, or border difficulties and problems). The amount paid will not be refunded, discounted, or refunded for services that were ignored or not used after the start of the trip without negligence on the part of the trip organizer.
Trip policy
The client is committed to the behavior and etiquette that express the values, principles and identity of society, including the prevailing customs, traditions and culture in accordance with the relevant regulations and laws in each country.
When appearing in a public place, the client is obligated to wear a modest uniform or dress without containing immoral images or expressions or political symbols, or anything that might offend public taste.
The customer acknowledges that he is fully aware of all types of risks associated with trips, regardless of their type or severity, and the customer alone bears all resulting responsibilities, and also exempts the organization, its employees, and its contractors from any material or moral claims as a result.
The customer acknowledges that he has the necessary physical fitness before registering for any program according to the circumstances of each individual trip. Therefore, the customer must disclose to the organization any health, illness, or psychological conditions, or any other circumstances that may hinder the course of any trip, as the organization reserves the right In excluding the customer without recovering any amounts, the customer will also bear any other fees as a result.
During the trip, the customer acknowledges full compliance with the directives of the leader or his representative during the trip, as these directives are considered binding and final, and in the event that these directives are not implemented in whole or in part, the organization / trip leader or his representative has the right to exclude the customer and leave the site without refunding any amounts as well. Any further charges incurred as a result will be borne by the customer.
The customer is obligated to provide and wear the required equipment and clothing for the trip, as the institution is not responsible for providing them to customers, and the institution also disclaims all legal responsibility for what may result from not providing or wearing them.
Restrict access
The institution may restrict the customer’s access to some or all of the services on the platform at its absolute discretion, and the customer is obligated to refrain from using the platform in any way that causes, or may cause, damage, or impair the availability or access to the platform, or use it in any illegal or unlawful manner. illegal, fraudulent or harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity, as well as refraining from reproducing, storing, hosting, transmitting, transmitting, using, publishing or distributing any material containing or linked to any Spyware.
Fees
In order to use the services on the platform, the customer is obligated to pay the prescribed fees for each service for the benefit of the institution, provided that these fees do not include, but are not limited to, value-added tax and other fees that may be imposed by the competent authorities.
The organization has the right to amend or add any fees, whether for existing or new services, features, or features in the future, and these amendments and additions are considered effective and binding.
The Client acknowledges that the Trip Fee does not include photography/videography and other related services.
payment method :
You can book through our website using (Visa, MasterCard, and Mada card)
100% of the amount is paid upon confirmation of the reservation. Also by bank transfer to one of the organization’s accounts
A history of our orders and payments is kept and can be viewed in a personal profile
We do not have any electronic wallets on the sites. You will pay via Visa or MasterCard every time you make a reservation.
privacy policy
Without prejudice to the customer’s rights related to their intellectual property and their right to protect their privacy, all data entered into the platform, including names, addresses, personal and official data, is the property of the institution, and the information it collects before, during, or after providing services is kept strictly confidential. Despite this, it may be provided This information is provided whenever there is an official request from a regulatory or supervisory body or based on a judicial ruling. The institution may build databases for various purposes, issue reports and statistics, and exploit them as it sees fit, including using them for marketing and promotional purposes.
Without prejudice to the client’s rights, including but not limited to photographing landscapes and museums, he has no right to photograph others or publish them without obtaining written or electronic approval from the institution. In all cases, the institution disclaims any responsibility for any lawsuit or liability resulting from it in the event of a violation. Any of the relevant laws, while the institution retains its statutory rights to seek recourse against the perpetrator.
The organization has the right to use the photographs/video clips that are taken of the customer during the trip in the form and manner that the organization deems appropriate or for the purpose of advertising and marketing and for any other commercial purpose and publish them through the organization’s accounts on the website and social media accounts. These materials are taken by the organization/trip leader. Or one of its employees belongs to the organization, unless the organization/leader is notified of not wanting to take, keep, or publish photographs/video clips before the trip begins.
Limits of legal liability:
The Foundation does not accept any responsibility for any damages, losses, or damage of any kind and in any way as a result of or in connection with access to or inability to access this platform, nor for the use of or reliance on any information contained through this platform, including for example Without limitation, viruses can infect computer equipment, software or data, and to the maximum extent such liability may be excluded by law. The Foundation also does not bear responsibility for damages resulting from the use of electronic means of communication, including, but not limited to, damages resulting from delay or failure to deliver electronic messages, interception or tampering with electronic communications by third parties, or computer programs used to send messages. Electronic and viruses.
The organization will exert the necessary effort and care to manage technical risks that may affect the conduct and performance of operations related to the platform. It will also bear responsibility for errors that result from the negligence, negligence, or transgression of its employees. However, at the same time, it disclaims responsibility for any interruption or unavailability of the services/platform due to circumstances beyond the organization’s control as a result of a failure to connect to the network or due to force majeure and the resulting natural disasters, wars, or regulatory or supervisory restrictions, for example. Not limited to, and in all cases, the company’s liability will not exceed (10%) of the value of the damage proven by a final and final judicial ruling.
The customer acknowledges that the organization partially or completely disclaims responsibility for any delay, cancellation, change, or failure to provide any of the programs, trips, or services related to it or by a third party due to force majeure or emergency circumstances or due to bad weather conditions and what is approved of. Before the competent authorities.
The customer acknowledges that the organization disclaims responsibility, partially or completely, for all risks associated with the trips in which the customer participates, whether inside or outside the territory of the Kingdom of Saudi Arabia, whether political, social, or economic risks.
The customer acknowledges that the institution disclaims responsibility, partially or completely, for any delay, cancellation, change, or failure related to the customer’s reservations with third parties, including, but not limited to, (airlines), and the customer has no right to return to the institution by requesting a refund of the trip fees in the event that he is unable Of those present at the designated reception location.
General Provisions
The customer acknowledges that he has no right to assign, delegate, or transfer any of the programs or tourist trips to any other party without obtaining written or electronic approval from the organization.
The customer acknowledges that in the event of a violation of any term, condition or provision contained in these terms and conditions, or if misconduct or conduct becomes known to the institution, regardless of its nature, the institution has the right in this case to prevent him from using any of the services it provides through the platform without Compensation or participation in upcoming trips.
The customer acknowledges that all information and documents that he submitted to the organization or uploaded through the platform are correct and not misleading, and he alone bears full responsibility in the event of violation of this before the competent authorities.
The client acknowledges his knowledge of and commitment to the anti-money laundering and anti-terrorism laws and regulations in force in the Kingdom and his commitment to what is stated therein.
Sometimes some of the facilities mentioned in the description may be withdrawn for various reasons such as weather, maintenance or lack of demand from guests.
If the suppliers advise making significant changes to the description or withdrawing any important facilities at the facility, we will inform the customer as soon as possible.
Some activities and facilities, such as water sports, are not available all year round, and there may be additional fees for some facilities, such as hiking trips, safaris, diving, camping, tanks, and boats.
In some destinations during high season (and even at other times) there is a possibility that you will encounter noise from some groups so please take this into account when choosing your destination and accommodation.
The time taken to travel from the airport to the place of residence and vice versa, which is mentioned on the platform, is approximate and depends on the circumstances, and it may take longer to reach your chosen place of residence.
If any of these Terms becomes partially void, the Parties shall continue to be bound by the remainder, and the Parties shall replace the invalid parts with texts of the valid, legal and legally effective provisions that match those parts as closely as possible, taking into account the content and substance of these Terms.
Websites linked to this site:
This site may provide links, links, references, or other external and/or other sites that are not affiliated with the organization. The terms or conditions of using the platform do not apply to these links. The provisions of each site must be verified separately, and the Foundation does not bear any responsibility for the content of those other sites.
Please note that the above privacy statement and the use of auxiliary tools do not apply to the collection and processing of data on other sites, and the organization will not be responsible for any injuries or damages of any kind arising from your access to the platform, or your inability to access or use these sites and other information provided about them. Nor to use or rely on any other information about these sites, noting that the purpose of any links to other sites is merely to provide convenience to the users of this site.
Modifications
The customer is committed to the fact that the institution has the right to make amendments to any of the services, terms and conditions, or platform use policy at any time, as these amendments will be effective immediately upon their publication on the platform and are binding. In all cases, the customer’s continued use of the platform after publishing the amendments is considered his approval of their content. .
The law is applicable
These terms and conditions are subject to the rules and regulations applicable in the Kingdom of Saudi Arabia. If any dispute arises regarding the interpretation or application of its provisions, it will be resolved amicably. If the solution fails, it will be referred to the competent judicial authority in the Holy City of Mecca.
Cancellation and refund policy for local flights (within the Kingdom of Saudi Arabia)
In the event of a request to cancel the reservation 14 days or more before the date of the trip, the institution shall retain the full amount as a credit for the benefit of the customer to be used within a maximum period of one calendar year, or the amount shall be returned after deducting 10% as an administrative fee, so that the amount is returned to the customer’s account registered with the The institution within 20 working days from the date of receipt of the application.
In the event of a request to cancel the reservation before the trip date, within a period between 7 and 14 days, the organization retains 50% of the trip value, and the remaining amount is returned to the customer’s account within 20 working days from the date of the request’s arrival.
In the event of a request to cancel the reservation before the trip date, within a period between 72 hours and 7 days, the organization retains 50% of the trip value, and the remaining amount is kept as a balance for the benefit of the customer to be used within a maximum period of one calendar year.
In the event of a request to cancel the reservation less than 72 hours before the date of the trip, the organization will retain the full amount without compensation or replacement of the program.
In the event that the customer requests another customer to replace him without canceling the trip, 10% of the trip value will be paid as an administrative fee in addition to any other fees, if any.
The customer acknowledges his obligation if he requests to cancel the trip in accordance with the cases referred to above, his request will be treated in accordance with what was stated in the provisions related to the cancellation policy.
The customer acknowledges the organization’s right to cancel/modify/replace the trip or program for any reason, and the organization’s liability in the event of cancellation is limited to returning the amount paid to the customer’s account within 20 working days without any compensation. The organization also disclaims responsibility for any amounts paid by the customer as a result.
Cancellation and refund policy for international flights (outside the Kingdom of Saudi Arabia)
In the event of a request to cancel the reservation before the date of the trip, within a period between 21 and 29 days, the organization retains 50% of the value of the trip, and the remaining amount is returned to the customer’s account within 20 working days from the date of the request’s arrival, so that the amount is returned to the customer’s account. Registered with the institution within 20 working days from the date of receipt of the application.
In the event of a request to cancel the reservation before the date of the trip, within a period between 14 hours and 20 days, the organization retains 50% of the value of the trip, and the remaining amount is kept as a balance for the benefit of the customer to be used within a maximum period of one calendar year.
In the event of a request to cancel the reservation less than 14 days before the trip date, the organization will retain the full amount without compensation or replacement of the program.
In the event that the customer requests that another customer be replaced in his place without canceling the trip, and that occurs between 48 hours and 13 days before the date of the trip, and after the approval of the institution and the competent authorities regarding the person to replace him, 10% of the value of the trip will be paid as administrative fees in addition to any other fees. Found.
The organization reserves the right to cancel the trip/programme or any customer’s participation in it immediately without giving reasons in accordance with the policy mentioned above, or if the minimum amount for the trip/programme is not completed, and the customer will be notified if it is cancelled. In the event of cancellation, the institution’s responsibility is limited to returning the amount paid to the customer’s account within 20 working days without any compensation. The institution also disclaims responsibility for any amounts paid by the customer as a result.
In the event of an emergency or force majeure circumstance, the following procedures will be applied:
Postponing the trip/program until the end of the compelling/emergency reason and determining an alternative date according to the organization’s policy.
The institution retains the full amount as a balance for the benefit of the customer, which can be used within one calendar year from the date of cancellation. Or transfer the trip/program to another similar area.
In the event that a client is infected/suspected of any infectious disease, proof of infection or suspicion is brought to determine an alternative date according to the institution’s policy, provided that postponement is for the infected/suspected client and his/her first- and second-degree relatives only.
